Providing safe and clean environments in our villas is always the top priority. Since the outbreak of COVID-19, Personal Villas has been proud to adopt new sanitation and social distancing measures across our worldwide locations in order to lower the risk of infection. All of our team members, from housekeeping to management, have undertaken intensive training courses on our new COVID-19 procedures in accordance with the guidelines set out by the World Health Organisation (WHO), the Center for Disease Control (CDC) and the local authorities of the countries in which our villas are based. When developing our thorough COVID-19 protocols, we followed the advice of the global tourism industry by implementing measures such as frequent cleaning of high-touch areas, ensuring optimal ventilation during housekeeping and using Personal Protective Equipment at all times.
Our staff receive regular check-ups regarding their own health in order to keep the team, guests and the community as safe as possible. In line with recommended sanitation procedures we have placed a minimum of two days between bookings to ensure that we have more than adequate time to clean and prepare homes to the highest standard. It’s worth mentioning that many of our staff have already received their first dose of the COVID-19 vaccine and are awaiting the second.
The new initiatives and policies outlined below are designed to ensure the ongoing safety of guests and team members during the coronavirus pandemic:
STAFF
The following measures have been put in place for the health of both staff members and guests:
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The obligatory use of masks, gloves & face shields whilst in the residences
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Social distancing of six feet when possible with other team members and guests
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Regular handwashing and sanitation
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Strict control on staff exposure to COVID-19
SYSTEMS & DETAILS
The following measures have been put in place within the villas for the ongoing safety of guests:
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Disinfecting floor mat at entrance
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Hand sanitizer and gel located in common areas
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Disinfecting wipes or spray provided in common areas (depending on availability)
VENTILATED ROOMS
The CDC recommends rooms be well ventilated so staff will open all windows and doors whilst cleaning. Fans will also be turned on when appropriate.
FOCUS ON FREQUENTLY TOUCHED AREAS
Staff will ensure to disinfect all high-contact zones within the villas, such as light switches, doorknobs, remote controls, taps and bannisters, on a regular basis.
FOOD & BEVERAGES DISINFECTED
All food, beverages and items purchased for the guests will be disinfected upon delivery. This includes all packaging, bottles, cans and plastic products.
MINIMIZE STAFF PRESENCE
Guests have the option to minimize the staff presence and interaction. Behind each villa experience is a team who pride themselves on the level of service, but we appreciate that during this time it is a personal choice and some guests may prefer less staff interaction. Let us know and we will do our best to ensure your stay matches your needs.
TOWELS & BED LINENS
Bedding and towels will all be washed and dried at the warmest heat setting (based on manufacturer recommendation). This includes bedsheets, mattress covers, hand towels, bath towels, kitchen towels, blankets and bed covers. Staff will also wear gloves when handling dirty laundry.
CLEAN FIRST THEN DISINFECT
Housekeepers will ensure to clean first with water and soap to remove any dirt and grime, followed by disinfecting with top-of-the-range industry products to kill germs and bacteria.
CORRECT DISINFECTANTS
Only products with bleach, a minimum of 70% alcohol and disinfectants registered by the Environmental Protection Agency are believed to be effective against the coronavirus. Therefore, Personal Villas will exclusively use these chemicals to sanitize our properties.