Villa Hacienda A31

** Please drop us a message before booking the property as we need to check availability for all requests at this villa **

VILLA HACIENDA A31, Punta Cana, Dominican Republic

THE VILLA
This marvelous property has a modern and tropical design with a luxurious concept providing the highest standards and a relaxed and fresh atmosphere for all our guests.

SPECIAL VILLA FEATURES
Football Kids Space / Heated Jacuzzi/Ping pong table

STAFF INCLUDED
Chef, Butler and Daily Maid service.
(Chef able to prepare 3 Meals per day + snacks, Food & Beverage cost not included)

Maximum guest capacity: 14 (including kids).

AMENITIES INCLUDED
Private check-in at the property, Welcome drinks & snacks, Luxury Frederic Malle bathroom amenities, Cable TV & high-speed WiFi. Roundtrip airport transfer courtesy service from Punta Cana Airport (PUJ) may be arranged upon prior request and is subject to provider availability and scheduling conditions.

Please note that the airport transfer is a complimentary courtesy service coordinated through an external transportation provider.

Availability, pickup times, and service conditions may vary due to airport traffic, guest delays, or provider operational factors.

In case of delays or missed pickup, alternative transportation options are always available at the airport.

BEDROOMS
SECOND FLOOR:
BDR 1 - 1 King Bed (Master) - Smart TV
BDR 2 - 1 King Bed - Smart TV
BDR 3 - 2 Queen beds - Smart TV

GROUND/FIRST FLOOR:
BDR 4 - 1 King Bed - Smart TV
BDR 5 - 2 Queen Beds - Smart TV
BDR 6 - 2 Queen Beds - Smart TV

ADDITIONAL SERVICES
Golf Carts: (Budget)
4 Passenger: From US$ 45
6 Passenger: From US$ 60

Golf Carts: (Current models)
4 Passenger: From US$ 60
6 Passenger: From US$ 80

Bicycles: Starting from $15 to $35 (rates may vary depending on availability and the supplier).

Supermarket purchases are USD $50 per trip.

Babysitter, in-villa massages, tee times, excursions and various activities can be arranged by your concierge.

Please note that at least 1 member of the staff will be staying 24 hrs at the villa. Members of the staff will remain in the staff area when not working or sleeping hours.

Holiday Season Payment & Cancellation Policy:
During Holiday Season periods (Christmas, New Year & Thanksgiving), all golf cart rentals must be fully prepaid in order to guarantee the reservation. Cancellations are allowed up to 60 days prior to arrival. After this period, the reservation becomes non-refundable.

Updated Tipping Policy
Gratuities are not included in the booking price.
Tips are to be paid upon check-out.

“Gratuities are expected: 8% minimum, 10% recommended, based on the rental amount after taxes and fees.”

This policy ensures our committed staff are properly compensated for delivering the exceptional level of service our guests expect—often working over 16-hour shifts and sleeping on-site at the villa to ensure a seamless and unforgettable experience.

House Rules Reminder
Please also ensure that the following house rules are displayed clearly in all villa descriptions and pre-arrival communication:
No Hookahs: Hookah use is prohibited on the property.
Age Requirement: The reservation holder must be 25 years or older.
Quiet Hours: Between 10:00 PM and 8:00 AM.
No Smoking: This is a non-smoking property.
No Pets Allowed.
Occupancy Limit:
Total number of occupants must not exceed the quoted number unless agreed in writing.
External Vendors: The use of outside vendors—including private chefs, event planners, photographers, or external golf cart providers—must be approved in advance and may be subject to additional fees.

Cancellation & Refund Policy

Normal Season (Jan 6–Dec 17)

• 50% is due at booking; the remaining 50% is due 60 days before arrival.
• 60 days or more before arrival: Cancellation is refundable.
• 59 days or less before arrival: No refund.

Holiday Season (Dec 18–Jan 5 & Thanksgiving)

• 50% is due at booking and is non-refundable.
• Remaining 50% is due 90 days before arrival.
• No refunds are provided for cancellations.
• Date changes are generally not allowed, except when force majeure prevents travel.

Refund Processing Fees

• Full refunds paid by wire transfer: $150 administration fee.
• Refunds paid by credit card: 4% processing fee is retained.

Force Majeure

• If circumstances outside the guest's control prevent use of the property, payments for the unused portion of the rental will be refunded.

• All rates quoted in USD.

• Rates are subject to change without notice